Frequently Asked Questions

Do you have a question for us? Feel free to get in touch and we will do our best to answer your query. Click here for our details.

General Questions

Do you service my area?
Natural Fencing services most areas within a 1 hour drive from our Caringbah factory. To see a map of the areas we service, check out our Contact Us Page.
Do you build 'this' kind of fence?
Whether you are looking for a fence, a gate, a balustrade or a screen, Natural Fencing aims to provide the best solution to meet all your requirements. You and your project are treated as unique and we have the ability to either custom design and manufacture, or install an off the shelf solution depending on the situation. Check out our Products Page and our Social Media for design inspiration.
I need a fence quickly - can you help me?

We never like to say never BUT we are busy (a great problem to have!) and so realistically, our schedule is generally anywhere from 6-12 weeks long at any given time. We try our best to accomodate your project timeline where possible and we endeavour to stay on top of our communications so that you know how we are tracking. Feel free to contact us today with details of your project and we can give you our estimated lead time accordingly.

 

What is the quickest way to get in touch?

Your project is important to us and so our admin team endeavour to respond within 3-5 business days. The more information you can give us in your initial enquiry, the quicker we can progress your query. Details such as the address, type of fence required and your intended timeline for the project including any deadlines you are working towards are key, as well as your contact details. You can use our Get a Quote page now to enter your details.

 

What are your opening hours?

Our admin team work flexibly throughout the week. Your project is important to us so we will get back to you as soon as possible. To ensure we are able to respond as quickly as possible, please email us with as many details as possible at admin@naturalfencing.com.au. Alternatively, please fill out this form to give us more details about your project.

 

How long have you been in business?
Natural Fencing has been operating since 1982. We started out as brushwood fencing specialist and have since diversified our product offering in order to best service our clients. Natural Fencing has always been a family run business and we are incredibly proud of our chosen family of highly motivated and dedicated employees who are equipped with a vast amount of knowledge and experience.
Are you licensed and insured?
We are a fully licenced and insured fencing business and ensure that our team members are White Card accredited. We are incredibly proud of our chosen family of highly motivated and dedicated employees who are equipped with a vast amount of knowledge and experience.
How high can I build my fence?
This question does not have a simple answer unfortunately as it really depends on a number of factors including:
  • Location of the fence on your property – is it a front fence, is it facing a main road, are you a corner block, is it in between you and your neighbour or is it a rear boundary fence?
  • Your local councils rules and regulations.
  • Whether your property is heritage listed.
  • What you have agreed with your neighbour.

It is always best to check with your neighbour and your local council before you begin building your fence, to ensure it complies with rules and regulations that are specific to you.

Do you supply and install custom fencing and gates?
Yes, we do supply and install custom panels and gates in a variety of styles and materials including glass, powder coated aluminium (pool style and other), timber slatted, palings, picket and stainless steel options. Our objective is for you to choose the product and design which will enhance your property and complement your surrounds. Contact us to day to find out the design options available.
Do you offer supply only products? Do you sell prefabricated products or is everything custom built/made to measure?

Depending on what you are looking for, we may be able to offer a supply only solution. Generally speaking, we are a fencing installer and do not have a range of off the shelf products available for supply. Please feel free to contact us today to discuss your project further.

Are you interested in innovative design ideas or do you mainly work on standard fencing styles?

While we do offer your ‘standard fencing’ style services, we LOVE innovative design ideas with custom solutions. We have a passion for garden design focussing on functionality and aesthetics and can assist with projects of any scale. Depending on the scope of your project, we work with our in house team and extensive network of trade partners to make your outdoor dreams a reality. We’d love to hear more about your project so please get in touch today.

Do you do small jobs?

As with any job, big or small, it really depends on what you are looking for, and more importantly your timeframes. Please feel free to contact us today to discuss your project further.

Do you repair fences and gates?

It depends on what you are looking to achieve, whether the existing structure is suitable for repair and more importantly your timeframes. Please feel free to contact us today to discuss your project further.

Is it possible to give a definitive date for installation?

We never like to say never BUT we are busy (a great problem to have!) and so realistically, our schedule is generally anywhere from 6-12 weeks long at any given time. Our schedule changes all the time due to factors which are out of our control such as weather and progression on other projects so generally we don’t like to make promises in terms of our timing. We try our best to accomodate your project timeline where possible and we endeavour to stay on top of our communications so that you know how we are tracking. Feel free to contact us today with details of your project and we can give you our estimated lead time accordingly. 

Quotes and Invoicing

When are you available for an site visits?
We offer on site consultations on weekdays during the day or first thing in the morning if that suits you better. We endeavour to give you as much notice as possible and we will be in touch the day before your planned site visit as soon as our schedule is confirmed for the following day.
Where possible, we do our best to minimise changes and disruption to any pre arranged appointments as we understand how valuable your time and overall project are. We generally have back to back appointments so the dreaded Sydney traffic can sometimes make a mess of the best made plan but as soon as we are navigating to you, we send you an SMS which notifies you of our exact ETA based on live Google Maps navigation. Contact us today to arrange a site visit. 
Do I need to be there during your site visit?
Not necessarily as long as we have details about your project, your phone number and information on how to access the property. Contact us today to arrange a site visit. 
Will I receive my quote when you come for a site visit?
We endeavour to provide your quote within one week of an on site meeting however this is not always possible. During our on site consultation, we usually try to give you an idea of when to expect a quote from us based on our current lead times. We also send follow up texts to check you have received our email once it has been sent.
Will you quote me your best price?
Of course! We do however focus on a solutions driven approach, quality of product and customer service as well as a fair price (fair for you and for us and our team) to complete the job to our standards.
How long is my quote valid?
Given the fluctuations in material costs, our quotes are valid for 30 days and we would rather be as transparent as possible from the outset. After the 30 days have expired, we will need to review our pricing which may result in a slight adjustment of our price.
Do you accept credit card payments?
Yes we do. On the bottom of our invoice, there are instructions on how to pay by credit card or by bank transfer.

Neighbours

I have been approached by my neighbour to contribute to half of our shared boundary fence. Am I required to pay half of any type of fence?
The Dividing Fences Act 1991 (NSW) states that ‘adjoining owners are liable to contribute in equal proportions to the carrying out of fencing work in respect of a dividing fence of a standard not greater than the standard for a sufficient dividing fence’ – Click here to view the Dividing Fences Act 1991 (NSW). We appreciate the relationship with neighbours is an important factor with any construction undertaking. We endeavour to proactively manage relationships through our friendly and professional communications, attention to detail and respect for our clients, and our community.
Do I need to consult with my neighbour prior to getting a quote?
We appreciate the relationship with neighbours is an important factor with any construction undertaking which is why we endeavour to proactively manage relationships through our friendly and professional communications, attention to detail and respect for our clients, and our community. We would highly recommend upfront, honest and transparent communication between neighbours as much as possible. Depending on your circumstances, it might be worth letting your neighbour know you are getting a quote to give them the opportunity to have input at an early stage. At the very least, we recommend showing your neighbour our quote so that everyone is on the same page regarding the scope of works.
What if my neighbour wants a fence over and above what is deemed a standard for a sufficient dividing fence?
You are only required to contribute up to half of the cost of what is deemed a standard fence. If your neighbour wishes to erect a fence over and above what is considered standard, they are responsible for the extra cost associated with that fence – Refer to the above Dividing Fencing Act 1991 (NSW).
I don’t have the best relationship with my neighbour. Is this going to be a problem?

We appreciate the relationship with neighbours is an important factor with any construction undertaking. We endeavour to proactively manage relationships through our friendly and professional communications, attention to detail and respect for our clients, and our community.

Can you invoice my neighbour for their half separately?
Our contract is with one party only and as such, we do not split invoices. We don’t mind if you send the payment from two different parties however the invoice itself is addressed to the party with whom we have a contract with. You will need to make all payment arrangements with your neighbour directly.

Pool Compliance

I have a swimming pool and I don’t think my pool fence is compliant. Is this something you can help me with?
Absolutely! Natural Fencing will send out a team member who will assess your swimming pool fence situation and advise you on what is required to make you fence compliant with current swimming pool fence legislation. As the interpretation of these requirements can sometimes vary between different inspectors (both council or private), we can also work with your inspector to ensure our designs are likely to achieve a positive compliance outcome.
Will my fence be pool compliant when you have finished? Can you certify my pool fence?
We can absolutely help if you are looking to achieve pool compliance, however we are not pool certifiers ourselves. While our team deal with pool compliance on a daily basis, the interpretation of these requirements can sometimes vary between different inspectors (both council or private), so we can work with your inspector to ensure our designs are likely to achieve a positive compliance outcome.
What are the requirements for pool fencing?
While we are not certifiers, we work to the pool fencing requirements. Ultimately, the requirements for your pool fence depend on the location of your pool AND when it was built. More information can be found here or contact us today to find out more information. 

Brushwood Fencing

Can a brushwood fence be used for pool fencing?
Yes, it can. It will require a 900 mm Non-Climbable Zone which can be achieved by ensuring the thatch covers the wires in this zone, making it compliant with pool fencing requirements.
My old brushwood fence has holes in it and the top metal rails are exposed. Do I need a new fence?
Possibly, but we may be able to repair your fence. Natural Fencing can assess your brushwood fence and discuss your options directly with you bearing in mind your aesthetic and time frame requirements. Where possible, we will endeavour to give you options in regards to what can be done, with each option having a varying effect on the longevity of the fence into the future and provide our professional recommendation of how to proceed.
Do you do handpacked brushwood fences or do you use brushwood fencing panels?
We offer both options depending on site characteristics and customer budget. Contact us today to discuss the differences and why you would use one product over another to find out what might suit your situation best.

Powder Coated Aluminium Fencing

I live close to the ocean. Is powder coated aluminium fencing suitably rust resistant?
Yes, it can be depending on the powder coated finish applied AND it must be maintained and cleaned on a regular basis to remove any salt residue. We can provide you with further details on the options available and the maintenance required.